Knowledge base

What Arcla knows about your product, and how it gets there.

Adding your website. In the dashboard, open Knowledge and add your site’s address. Arcla reads your public pages so it can help answer questions about your product during calls.

How indexing works. Once a site is added, its pages are fetched and indexed in the background. Small sites finish in minutes; large ones can take a while, and new content becomes available as it’s processed.

An import looks stalled, or found no pages. Some sites block automated visitors, and very large sites simply take time. If nothing has changed after an hour, remove the site and add it again — and if it still won’t finish, email us the address and we’ll take a look.

What your knowledge is used for. The answers and prompts Arcla offers during a call draw on what you’ve added — the more of your real product content is in, the more useful it is live.